How Michelin Connected Fleet Unified Development Operations and Accelerated Global Delivery
Client Overview
Michelin Connected Fleet is a global fleet management and telematics leader supporting 70,000 fleets and 600,000 vehicles across Europe, North America, and Latin America. As its engineering footprint expanded globally, the organization set out to standardize development operations and create a single, scalable system of record through a unified Jira Cloud platform.
Customer Challenge
Over time, development operations evolved independently across regions, resulting in multiple Jira instances, fragmented workflows, and rising operational costs. What began as local flexibility became a barrier to global alignment, visibility, and speed.
Key pain points included:
Fragmented Jira workflows with duplicate schemas and outdated processes
Redundant and underutilized tools increasing operational cost
Inconsistent KPIs and reporting due to custom fields and local configurations
Slower development cycles and cross-team collaboration challenges
Low developer confidence following earlier failed consolidation attempts
What was at stake?
Without a unified development platform, the organization faced escalating tooling costs, limited global visibility into performance, slower delivery cycles, and growing resistance to change, undermining its ability to scale engineering operations efficiently.
Ness Solution
Ness partnered with Michelin Connected Fleet to modernize development operations through a phased migration to Jira Cloud, paired with process standardization, tool rationalization, and adoption-focused change management.
The solution delivered:
A single Jira Cloud platform for all global development squads
Standardized workflows, schemas, and reporting structures
Retirement of legacy on-prem systems and unused tools
Cloud-native capabilities replacing paid third-party tooling
Transparent communication and documentation to support adoption
Engagement model
Ness led a phased, low-risk transformation, migrating teams incrementally while modernizing processes in parallel. Close collaboration with regional squads ensured continuity, trust, and steady momentum, while lessons learned in each phase informed subsequent migrations.
What Changed?
- Multiple regional Jira instances were consolidated into a single Jira Cloud platform
- A decade of legacy workflows, fields, and tools was eliminated
- Fragmented reporting was replaced with standardized, enterprise-wide KPIs
- VPN-dependent, on-prem access gave way to cloud-native, global availability
- Skepticism toward consolidation shifted to confidence through transparent execution
The result was a clean, modern development environment aligned across regions and teams.
Business Outcomes
- All global squads unified on Jira Cloud in under six months
- Significant reduction in tooling and operational costs
- Faster, standardized reporting improving development velocity
- Simplified schemas enabling clearer insights and decision-making
- Improved developer experience through consistent workflows and cloud access
Strategic impact
Michelin Connected Fleet moved from fragmented, region-specific development operations to a globally aligned, cloud-first delivery model. Development data became a trusted enterprise asset, not a regional artifact. With a unified platform and standardized ways of working, the organization is positioned to scale engineering maturity, improve DevOps practices, and accelerate innovation across its global footprint.