# How Michelin Connected Fleet Unified Development Operations and Accelerated Global Delivery

## Client Overview

Michelin Connected Fleet is a global fleet management and telematics leader supporting **70,000 fleets and 600,000 vehicles** across Europe, North America, and Latin America. As its engineering footprint expanded globally, the organization set out to standardize development operations and create a single, scalable system of record through a unified Jira Cloud platform.

## Customer Challenge

Over time, development operations evolved independently across regions, resulting in multiple Jira instances, fragmented workflows, and rising operational costs. What began as local flexibility became a barrier to global alignment, visibility, and speed.

## Key pain points included:

### Fragmented Jira workflows with duplicate schemas and outdated processes

### Redundant and underutilized tools increasing operational cost

### Inconsistent KPIs and reporting due to custom fields and local configurations

### Slower development cycles and cross-team collaboration challenges

### Low developer confidence following earlier failed consolidation attempts

## What was at stake?

Without a unified development platform, the organization faced escalating tooling costs, limited global visibility into performance, slower delivery cycles, and growing resistance to change, undermining its ability to scale engineering operations efficiently.

## Ness Solution

Ness partnered with Michelin Connected Fleet to modernize development operations through a phased migration to **Jira Cloud**, paired with process standardization, tool rationalization, and adoption-focused change management.

## The solution delivered:

### A single Jira Cloud platform for all global development squads

### Standardized workflows, schemas, and reporting structures

### Retirement of legacy on-prem systems and unused tools

### Cloud-native capabilities replacing paid third-party tooling

### Transparent communication and documentation to support adoption

## Engagement model

Ness led a **phased, low-risk transformation**, migrating teams incrementally while modernizing processes in parallel. Close collaboration with regional squads ensured continuity, trust, and steady momentum, while lessons learned in each phase informed subsequent migrations.

## What Changed?

- Multiple regional Jira instances were consolidated into a single Jira Cloud platform
- A decade of legacy workflows, fields, and tools was eliminated
- Fragmented reporting was replaced with standardized, enterprise-wide KPIs
- VPN-dependent, on-prem access gave way to cloud-native, global availability
- Skepticism toward consolidation shifted to confidence through transparent execution

The result was a clean, modern development environment aligned across regions and teams.

## Business Outcomes

- All global squads unified on Jira Cloud in under six months
- Significant reduction in tooling and operational costs
- Faster, standardized reporting improving development velocity
- Simplified schemas enabling clearer insights and decision-making
- Improved developer experience through consistent workflows and cloud access

## Strategic impact

Michelin Connected Fleet moved from fragmented, region-specific development operations to a **globally aligned, cloud-first delivery model**. Development data became a trusted enterprise asset, not a regional artifact. With a unified platform and standardized ways of working, the organization is positioned to scale engineering maturity, improve DevOps practices, and accelerate innovation across its global footprint.